The people in the picture are our dedicated customer service team. At Apalus, real people stand behind the brand.
We want you to feel well looked after at all times – from product selection to installation.
If you have any questions or need support, we are here for you. Your satisfaction is our top priority.
Get in Touch
Have a question about our products or need assistance with your order? Our customer service team is ready to help. Reach out to us using any of the methods below.
Our Support
We provide installation guidance, product setup questions, troubleshooting, installation videos, and general support after purchase.
Return and Replacement Policy
1. 30-Day Return Window
You may return unused items in original packaging within 30 days of receipt.
2. 90-Day Exchange for Defects
If your product has a manufacturing defect, we will replace it within 90 days. Please provide your order number and photos/videos showing the issue.
Company
Shenzhenshiouleikejiyouxiangongsi
service@apalus.com
Address
yaohuachuangjiandasha1102B12, shennandadao6023hao,
tiananshequ, shatoujiedao, futianqu
shenzhen, guangdong, 518000, CN
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM CET
Saturday - Sunday: Closed